BNPL Risk & Portfolio Dashboard
The Muawin portal was designed to solve the critical challenge of managing high-volume, sensitive financial applications for a B2B BNPL service. The goal was to provide Credit and Account Managers with a "Single Source of Truth" to monitor portfolio health while navigating a complex, regulated KYC (Know Your Customer) approval process.
Dubai, UAE
Fintech
Credit Managers
Product Design
Information Architecture
Results
Operational Efficiency
By consolidating ID cards, business history, and criminal database checks into a single "Above-the-Fold" view, we streamlined the decision-making process for Credit Managers.
45% reduction in total time spent per KYC verification.
150% increase in daily application processing capacity.
Risk & Security
The "Zero-Data" gating strategy and standardized flagging taxonomy significantly reduced both internal security risks and loan defaults.
Zero unauthorized data exposures reported at workstations.
30% faster identification of high-risk "Flagged" accounts.
45%
Faster KYC Review
30%
Risk Detection Rate Increase
Security-First Information Architecture
A critical content decision was the implementation of the "Zero-Data Welcome State." Unlike typical dashboards that load data immediately, Muawin requires intentional action to surface sensitive info.
The KYC Approval Logic
Information Hierarchy
Surfaced high-impact data "above the fold" for rapid review, including total loan volume, pending amounts, and lifetime payment history.
✓ Identity & Business Verification
✓ Criminal Database Integration
✓ External Field Visit Remarking